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Product Troubleshooting

What sets us apart from our competition is our people.

With over 75 years of experience and knowledge with our products and services, our engineering team can walk you through step by step how to troubleshoot your product.

Please fill out the information below prior to our technician getting ahold of you. Once filled out, our sales engineer will reach out within one business day.

Our troubleshooting guidelines are only guidelines that can uncover root causes to the problems you are experiencing. For the best possible customer experience, we suggest sending the product to our facility to have our technicians complete a full-scale evaluation to determine the issue safely and efficiently.

Obsidian Manufacturing Industries is not responsible for improper safety protocol being used to troubleshoot by non-employees.

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